Shipping Policy

Australian & International Shipping Information

POLICY AND INFORMATION

SECTION 1 - INTERNATIONAL SHIPPING (OUTSIDE OF AUSTRALIA)

All orders are shipped from our warehouses in Sydney, Australia. We provide shipping via International Tracked Shipping & DHL Express.

Please Note: For the best shopping experience please use Tropeaka.com for all USA, Canada, European and international shipments (outside of Australia). For all UK shipments please use Tropeaka.co.uk where orders are processed in UK Pounds.

Please choose the appropriate website via the 'Select Region' option in the top navigation bar according to your location.

- HOW TO VIEW PRICES IN YOUR OWN CURRENCY

You can shop in a range of different currencies depending on which Tropeaka website you browse.

Below is a list of alternative currencies you can shop in

Shop in EURO, CAD, INR and JPY at tropeaka.com

Shop in NZD at tropeaka.com.au

Shop in GBP at tropeaka.co.uk

Depending on where you live, you should automatically be switched to your local currency. e.g. people browsing Tropeaka.com in European countries that use the Euro will see product prices in Euro.

To manually change the currency shown when shopping, simply click the currency drop-down arrow in the header next to "Sign In", towards the top right-hand corner of your screen.

- INTERNATIONAL SHIPPING POLICY

We have a 1-2 business day handling time on processing and shipping all international orders, excluding weekends and public holidays. However, during periods where there are a large number of orders, such as sales, handling times may be slightly delayed.

We ship with DHL Express, DHL Global Mail and International Tracked Shipping. All 3 shipping options are safe and reliable shipping services.

International Tracked Shipping is delivered by your country's local postal network (such as USPS in the US, Royal Mail in the UK, Canada Post in Canada), however tracking is done via the Australia Post website as they initially handle the shipment from our warehouse in Sydney, Australia. You may however use the same tracking number on your country's postal network website to track your order.

Shipping times will be displayed during checkout, next to the shipping option that is available. Please note that the transit time is displayed in business days (Monday to Friday) and are estimates only.

If, at checkout, you do not find your country on the list of shipping destinations, please contact us.

Please note: In some countries, you may encounter a customs or duty fee when receiving your order. This is not in the control of Tropeaka, and this fee will be dependent on your country.

Please be advised that Tropeaka is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.

Shipments to the USA under $800 USD will NOT receive any taxes/duties/fees.

Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.

SECTION 2 - AUSTRALIAN SHIPPING

We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).

We ship Australian orders via Australia Post from our warehouses in Sydney. All orders over £40 receive free shipping Australia wide, which is automatically calculated at checkout.

Express Shipping via Australia Post Express is also available at checkout.

If you have special delivery instructions you can sign up to a MyPost Account with Australia Post and make changes to your deliveries.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.

SECTION 3 - NEW ZEALAND SHIPPING

We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated). All our orders are shipped from our warehouses in Sydney, Australia.

All New Zealand orders that have products with a cart value of over $175 AUD receive free shipping at tropeaka.com.au. Please select the free shipping option that will appear in the shipping section at checkout.

Please note: The GST Offshore Supplier Registration Bill was passed in New Zealand parliament on the 26th of June 2019.

This means from the 1st of December 2019 we are now required to apply and collect a GST tax of 15% for all New Zealand orders.

The tax will be displayed at checkout.

SECTION 4 - PROBLEMS WITH YOUR ORDER?

Please contact us, so that we can resolve any issues with your order. We will be back in contact with you within 24 hours.