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Rewards

SPEND WITH TROPEAKA & GET REWARDED

Be rewarded every time you shop with Tropeaka along with completing other steps to earn rewards.

You can earn 1, 2 and even 3 points for every £1 spent! Sign up now to instantly earn up to 150 points!

For every 100 points you earn you'll get £5 to use towards a purchase!

1 point per £1

Gold

Sign up for an account and you’re automatically a Gold Tier Reward Member!

SIGN UP TO EARN REWARDS
2 points per £1

Diamond

Earn 500 points and place at least 2 orders and you’ll be a Diamond Tier Reward Member!

SIGN UP TO EARN REWARDS
3 points per £1

Platinum

Earn 1000 points and place at least 5+ orders and you’ll be a Platinum Tier Reward Member!

SIGN UP TO EARN REWARDS
2 points per £1

Subscriber

Sign up for a subscription order and you’ll be a Subscriber Tier Reward Member!

SIGN UP TO EARN REWARDS

GET REWARDED FOR BEING PART OF TEAM TROPEAKA

START CONQUERING TODAY!

FAQS

NEED HELP GETTING STARTED?

What is the Rewards Program?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled. Use the sign up button above to join!

How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points, click the 'Earn Rewards' tab in the Rewards page menu, once logged in.

How much are points worth?

For every 100 points you earn you'll get £5 to use towards a purchase!

How do I view my points balance?

Your points balance is displayed once logged in, on the Rewards Page.

How do I redeem my points?

Once logged in, select the tab called 'Get Rewards'. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. You can also use our 'redeem at checkout' points slider to exchange points for a cash discount at checkout.

How long do points last for?

Points expire 12 months after your last order. So to maintain your tier status level and points, be sure to make the necessary amount of orders every 12 months to maintain your tier status and to ensure your points don't expire.

How long does my tier status level last for?

Your tier status, such as Diamond and Platinum is renewed every 12 months from the date you joined the program. So you'll need to make the minimum amount of purchases as well as earn the minimum amount of points over the 12 month period to maintain your status level. In the case of Diamond status this would be at least 2 purchases and earning 500 points over a 12 month period, in order to maintain Diamond Status.

How can I use my points during checkout?

You can use the 'redeem at checkout' points slider located at checkout to exchange points for a cash discount.

Is there a limit to the number of points I can earn?

No! Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

'Approved' points can be redeemed on rewards immediately. 'Pending' points need to be verified before you can redeem them. This typically applies to purchases and referrals and 'cancelled' points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem?

Please contact us via our contact page.

MY CART

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Unfortunately bundles and subscription products can't be purchased in the same order. If you would like further information regarding bundles and subscriptions, please contact us or checkout our FAQs as we'd love to help!

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